Please rate Syn-Tech Ltd.'s performance in
the following areas on a scale of 1 to 5.
Check 1 if Very Dissatisfied and 5 if Very Satisfied.
If you are not sure or do not know check N/A.
1 2 3 4
5 N/A
Quotation Process
Requests for pricing are processed in a timely
manner
The quotation format is easy to understand
Your questions are handled in a professional, knowledgeable manner
Order Entry / Acknowledgment Courtesy of Customer Service department
Availability of ordered items
Responsiveness in handling order inquiries
Keeping you informed of any problems with your order
Ability to resolve order problems
Overall, how do you rate our Customer Service
Shipping / Receiving Items delivered within requirements of your purchase order
Accuracy of quantity and weight
Shipping documents are legible and accurate
Your labeling or packaging requirements are fulfilled
Quality The product meets the requirements of your specification
Certifications contain all required tests and results - when required
Quality issues are resolved in a courteous and timely manner
Responsiveness to special quality requests
Quality personnel are helpful and knowledgeable
Does a Syn-Tech Ltd. Sales Engineer call on your company? If no, would you like a Sales Engineer to contact you If yes, please rate the representative on the following areas
Responsiveness to special requests
Engineer’s knowledge of product and technology
Follows up on any problems associated to PO, shipments and quality concerns
Please rate your overall satisfaction with Syn-Tech Ltd.
Yes
No
Suggestions to help Syn-Tech Ltd. improve your satisfaction
